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TERMS AND CONDITION

                  Panora Windows and Doors LLC DBA Panora Luxury

TERMS AND CONDITIONS

Effective Date: January 13, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website and services provided by Panora Luxury Doors and Windows (“Panora,” “we,” “our,” or “us”). By accessing our website, submitting inquiries, or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Use of Website

You agree to use this website for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict their use of the website.

You may not:

  • Misuse or interfere with website functionality

  • Attempt unauthorized access to systems or data

  • Submit false, misleading, or inaccurate information

Panora reserves the right to restrict or terminate access to the website at any time without notice.

2. Products & Services

Panora Luxury Doors and Windows provides architectural doors, windows, glazing systems, and related project-based services.

All product descriptions, specifications, pricing, and availability are subject to change without notice. Quotes provided are estimates only and may be revised based on final specifications, material availability, or project requirements.

3. Orders & Payments

  • Orders are confirmed only upon written approval and, where applicable, receipt of payment or deposit

  • Payment terms will be outlined in your invoice or agreement

  • Prices do not include taxes, duties, shipping, or customs fees unless explicitly stated in writing

  • Failure to make timely payment may result in order delays, suspension, or cancellation

4. Shipping, Lead Times & Delivery

  • Delivery timelines are estimates and not guaranteed

  • Panora is not responsible for delays caused by manufacturers, suppliers, customs clearance, logistics providers, or force majeure events

  • Risk of loss may transfer upon shipment, depending on agreed Incoterms or contract terms

  • Clients are responsible for inspecting goods upon delivery and reporting any issues promptly

5. Returns, Cancellations & Custom Orders

  • Custom-made or special-order products are non-refundable and non-cancellable once production has begun

  • Returns are accepted only if approved in writing by Panora

  • Approved returns may be subject to restocking fees and return shipping costs

6. Intellectual Property

All content on this website—including text, images, graphics, logos, drawings, specifications, and designs—is the property of Panora Luxury Doors and Windows or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use any content without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Panora shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use or inability to use our website

  • Product delays or project interruptions

  • Reliance on information provided on the website

Panora’s total liability shall not exceed the amount paid by you for the relevant product or service.

8. Warranties & Disclaimers

Products are provided “as is” unless otherwise stated in writing.
Panora disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose, except where legally required.

9. SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Panora Luxury through our website at https://panora-luxury.com/, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the same number that sent you messages. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword “HELP”.

For more assistance, contact:
📧 admin@panoraluxury.com
📞 +1 (513) 204-9856

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy at https://panora-luxury.com/privacy-policy/, which explains how we collect, use, and protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites. Panora is not responsible for the content, policies, or practices of those external sites.

12. Force Majeure

Panora shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, supply chain disruptions, labor disputes, government actions, or transportation delays.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which Panora operates, without regard to conflict of law principles.

14. Changes to These Terms

Panora reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

📧 admin@panoraluxury.com
📞 +1 (513) 204-9856